Warranty & Returns
Here at Just Vapours Australia, we all vape. We all understand how frustrating it can be to receive a faulty device.
Some important information
Vaping gear can sometimes be complex and confusing to use unless you’ve done your research, so make sure you’ve researched the problem you’re having and read as much as you can about how to operate your device.
Begin with some simple troubleshooting steps – for starters, if your mod won’t fire, try changing the batteries (if they’re replaceable), try using a different tank to eliminate the possibility that it’s not a faulty your coil, and try turning the mod off and on again.
It’s important that you’ve done everything humanly possible to troubleshoot the problem before you return an item to us, if we receive a item that isn’t faulty you’ll need to pay a return shipping fee of $15 for us to send your device back to you. If we receive an item that needs to be replaced, we’ll cover the cost of shipping the replacement to you.
If you’ve read all of the above and you’ve performed troubleshooting on your device and your problem still persists, you can fill in the returns form by clicking here to begin the returns process.
If you have any questions about the product returns process, or want to follow up on an existing return request, drop us a line via our contact form.